Step 1
Patient messages arrive
Enquiries about hours, services and fees land in one shared reception inbox.
PulseCare Medical Centre · Zimbabwe
WhatsApp reception that keeps PulseCare connected.
Administrative appointment booking, clinic information and staff support — handled in the channel patients already use.
PulseCare Reception supports administrative tasks only. It does not provide medical advice, diagnosis, prescriptions or emergency care.
How the workflow runs
Step 2
Booking requests captured
Requests, reschedules and cancellations are logged with everything reception needs.
Step 3
Reminders scheduled
Administrative reminders go out ahead of each appointment to reduce no-shows.
Step 4
Handoff to a person
Anything needing judgement moves to the staff queue with reason and priority.
Why reception teams use it
Fewer phone queues
Routine administrative questions are handled in the channel patients already use.
One operational view
Conversations, bookings, contacts and follow-ups stay in a single workspace.
Consent on record
Messaging consent status is tracked per contact with a clear audit trail.
Security principles
Staff-only access
No public patient self-signup. Accounts are created by clinic administrators.
Least data necessary
Only administrative details required to schedule and confirm appointments.
Human always in control
Staff can pause automation on any conversation and take it over instantly.
Demo disclaimer
This workspace runs on fictional demo data. Patient names, conversations, bookings and any clinical references are invented for demonstration. WhatsApp is not connected and no live messages are sent. PulseCare Reception supports administrative tasks only — it does not provide medical advice, diagnosis, prescriptions or emergency care.